Installing, formatting and licenses

How to install remote access on a client's PC

With PCVitalis the client doesn't configure anything: they download your account's installer, run it once and the machine appears in your dashboard. Here is the step by step.

Step by step

In your dashboard, copy the installer link or the install link for the client
The client downloads and runs the installer on Windows 10 or 11
Windows asks for administrator permission: the client confirms
The machine appears in your dashboard as new, for you to approve
When you connect, the client approves access on screen and always sees that you are connected

The client types nothing

The installer already knows which company the machine belongs to. There is no ID, password or address for the client to read out over the phone.

Unattended access

For machines you support after hours, such as servers and office PCs, you can enable unattended access, with every session logged.

Installed means always there

Installed PCVitalis starts with Windows, so the machine keeps showing in your dashboard after a restart. If you prefer not to install, there is a portable version that only runs when the client opens it.

Try it on a client's PC today

Try it now without signing up. Once registered, you get everything free for 15 days, no card required. Fixed monthly price, not per machine, and no lock-in.

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Frequently asked questions

Does the client need to create an account?

No. They just download and run your account's installer.

Which Windows versions does it support?

Windows 10 and 11, 64-bit.

Does remote access need the client's approval?

Yes. The client approves on screen and sees a notice during the whole session. Unattended access is optional and logged.

Read also

Install many programs at onceA freshly formatted machine needs a browser, an archiver, a PDF reader and a dozen more programs. Install Office on the client's PCPCVitalis installs Microsoft Office by downloading straight from Microsoft, in the background, while you use the other tools. Uninstall programs and clean up what is leftUnwanted software, expired trials, toolbars that came bundled: see the full list and remove them from the dashboard. Windows default appsAfter installing the programs, Windows still needs to know which one opens each file type. Windows and Office activationAn unactivated Windows shows up at the worst time. Before formatting: what to save from the client's PCFormatting and then finding out the Wi-Fi password or the printer is gone means rework.