Remote access and support

Tickets and chat with the client, right from their PC

With PCVitalis the client asks for help without calling. The ticket arrives with the machine identified and the PCVitalis report attached, and you reply from the dashboard.

Tickets with the machine report

You open the ticket already knowing what is going on: disk, memory, temperature, Windows errors and what needs attention. The client reads your reply in their app and everything is logged.

Chat and bulk messages

Chat with the client through the agent, including during remote access. For general notices, such as scheduled maintenance, send a message to every machine in the account or to a group of clients.

WhatsApp notifications

A new ticket notifies you on WhatsApp. If the client registers their WhatsApp, they are notified when the ticket is answered or closed.

Try it on a client's PC today

Try it now without signing up. Once registered, you get everything free for 15 days, no card required. Fixed monthly price, not per machine, and no lock-in.

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Frequently asked questions

Does the client need a login to open a ticket?

No. They open it from the app installed on the PC, which already knows the machine and the client.

Does it integrate with GLPI?

Yes. There is a GLPI integration and an outgoing webhook for other systems.

Read also

Remote access for IT technicians, with no time limitPCVitalis is remote access software built for people who support their clients' PCs. An AnyDesk and TeamViewer alternative for people who support clientsTraditional remote access tools get you into the machine. 24/7 monitoring of your clients' computersPCVitalis watches your clients' PCs around the clock and only lights up what needs you. RMM for freelance technicians, repair shops and small teamsRMM is software for remote monitoring and management of your clients' machines. PC problem alerts straight to your WhatsAppPCVitalis messages your WhatsApp when a client's machine starts showing signs of trouble. CPU, GPU and disk temperaturePC overheating, freezing or shutting down on its own? PCVitalis reads the machine's sensors and shows the temperature of each part and the fan speeds, live and with history.