Remote access and support

TeamViewer "commercial use detected": what to do

TeamViewer's commercial use detected message appears when the free version, which is for personal use, is used to support clients. From then on sessions are shortened or ended. Here is what to do and an alternative built for IT technicians.

Why the message appears

Free TeamViewer is for personal use. When the usage looks like work, such as many third-party machines or frequent connections, it flags the account as commercial and limits sessions until you buy a license.

Your options

Buy a TeamViewer commercial license
Ask TeamViewer for a review, if your use really is personal
Switch to a tool built for client support, with unlimited remote access and a flat price

How PCVitalis solves it

In PCVitalis remote access has no time limit and is designed for supporting many clients: machines are grouped by company, the client approves on screen and every session is logged.

In the same dashboard you get 24/7 monitoring with WhatsApp alerts, hardware diagnostics with what to do, tickets and remote maintenance tools.

Price

PCVitalis charges per month, not per machine: the Solo plan costs US$ 22.90 per month for up to 25 machines, and the 15-day trial is free, no credit card.

Try it on a client's PC today

Try it now without signing up. Once registered, you get everything free for 15 days, no card required. Fixed monthly price, not per machine, and no lock-in.

Create free account See plans

Frequently asked questions

Why did TeamViewer detect commercial use?

Because the free version is for personal use. Using it to support clients makes TeamViewer flag the account as commercial and limit sessions.

What is a TeamViewer alternative for computer technicians?

PCVitalis: remote access with no time limit, monitoring with WhatsApp alerts and a PC health report, at a flat monthly price.

Does the client need to type an ID and password?

No. The client installs once and approves access on screen when you connect.

Read also

Best tool for IT technicians: what to look for before you chooseThe best tool for an IT technician is the one that covers your daily work without five different programs. Remote access for IT technicians, with no time limitPCVitalis is remote access software built for people who support their clients' PCs. An AnyDesk and TeamViewer alternative for people who support clientsTraditional remote access tools get you into the machine. Tickets and chat with the client, right from their PCWith PCVitalis the client asks for help without calling. AnyDesk limited for commercial use: what to doIf AnyDesk started limiting or ending your sessions because it thinks the use is commercial, the reason is simple: the free version is for personal use. How much PCVitalis costsPCVitalis has a flat monthly price, not per machine or per technician: you pay for the size of your operation.