Best tool for IT technicians: what to look for before you choose
The best tool for an IT technician is the one that covers your daily work without five different programs. Before choosing, check these points, and how PCVitalis handles each one.
1. Remote access that does not drop mid-job
Session time limits force you to reconnect and get in the way. In PCVitalis sessions have no time limit, the client never reads out an ID or password, and every session is logged.
2. Know about the problem before the client calls
Remote-access-only tools keep you chasing problems. With monitoring, you get the alert before the call. PCVitalis tracks disk, memory, temperature and Windows errors and alerts you on WhatsApp.
3. Diagnostics that tell you what to do
A list of numbers does not help. PCVitalis names the item, the cause and the recommended action, and the health check scores performance before and after your work so you can prove what you did.
4. Maintenance without going on site
- Clean temporary and Windows files
- Install many programs at once
- Update Windows and software
- Repair Windows without reinstalling
- Install network printers and scan the network
- Collect the Windows key, Wi-Fi and printers before formatting
5. A price that fits a technician's business
Per-machine or per-technician pricing grows with your client base. PCVitalis has a fixed monthly price per plan, with no lock-in.
6. Works on your phone
The dashboard opens in the browser and on your phone, in English, Portuguese and Spanish.
How to choose in practice
Try it on a real client's PC for a few days and see whether it saves you visits and calls. PCVitalis has a 15-day free trial, no card, so you can do exactly that.